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Frequently Asked Questions

This should answer any questions you might have about the process. If after you read this and still have a question feel free to email us at support@dcpcloud.com

Frequently Asked Questions

  • Just about any file format can be used to create a DCP, although you will want they highest quality source file possible. The quality of your DCP is directly tied to the quality of the source file used to create it. Generally the larger the file\’s data size the better.  This is about the quality of image not the resolution. ( See resolution questions for image dimensions)

    Common formats are ProRes for picture and 5.1 print masters as 24bit 48K wav files. We can read most anything. More info here

     

  • There are a few different common aspect ratios to choose from when making a DCP. They are 1.85:1 (referred to as “Flat”), 1.89:1 (also known as 1.90:1 and referred to as “Full Container” less common), and 2.39:1 (also known as 2.40:1 and referred to as “Scope”) & 1.78:1 aka 16×9. The table below shows the 2K and 4K resolutions relating to those aspect ratios. Each of these is known as a “container size” because all DCP’s should ideally fit within one of these aspect and resolution combinations.  

     

    Flat (1.85:1)

    Full Container (1.78:1)

    Scope (2.40:1)

    2K

    1998×1080

    1920×1080

    2048×858

    4K

    3996×2160

    3840×2160

    4096×1716

    If we are making a 2K DCP will do not need a 4k source. It will not make the DCP look better. 

    A 4K DCP can be played back at a theater that only supports 2k playback.  

  • No but it is highly recommended unless you get it electronically and or are delivering that way too.  

    We offer 3 ways to get your DCP from us.  

    1. Electronically as a one time download link to you.
    2. CRU/ USB drive you own shipped to you.
    3. Ship a rental Drive directly to a theater 1 time.

    The playback servers at theaters are very specific and finicky about what format and drive type they will take. Many of the servers out there are many years old and have not been upgraded to the latest and greatest options. So when you your DCP put it on drive and want to know it will work anywhere, you need to build it to work on the oldest most difficult systems. Our years of experience and partnership testing with our vendors has provided us the know how to do this right the first time. We only use industry standard CRU Hard Drives that confrom to the DCI spec & have been thoroughly tested on thousands of servers and screens.  When we ship it, it arrives the way it left her, working.

  • No, a 4K DCP will play on a 2k system just fine.  If budget is an issues you can save by not getting a 4K DCP as there is very little quality difference. 

  • We offer 3 ways to get your DCP from us.  You can choose any one or all 3. It all depends on your needs. Check with your festival / theater on what they require and allow enough time for shipping . 

    1. Electronically as a one time download link to you.
    2. CRU/ USB drive you own shipped to you.
    3. Ship a rental Drive directly to a theater 1 time.

    If you have any special request after your order just email support@dcpcloud.com

     

  • Once you place your order you will need to either send  us a hard drive or upload us your media.

    Your order email will contain a link to our upload system that can handle any size file, providing you have the upload bandwidth.  The media shuttle system will not stop till the file is done. The length of time depends on you upload speed and the size of your files. You can choose your full folder of picture and sound files to send us.

    We receive drives at our office in Burbank.

    More info is here.